Refund Policy

1. Subscription refunds

ReserveSpot offers monthly and annual subscription plans. Our refund policy for subscriptions is as follows:

• Monthly plans — You can cancel at any time. Your subscription will remain active until the end of the current billing period. We do not offer partial refunds for unused time within a billing cycle.
• Annual plans — You can cancel at any time. If you cancel within 14 days of purchase or renewal, you are entitled to a full refund. After 14 days, your subscription will remain active until the end of the annual period with no refund for the remaining time.

To cancel your subscription, go to Settings in your dashboard and click "Manage" under your plan. You can also contact us at support@reservespot.app.

2. Booking payment refunds

Payments made by customers for bookings go directly to the business owner's Stripe account. ReserveSpot does not hold or control these funds.

• Refund responsibility — Individual business owners are responsible for their own refund and cancellation policies. Customers should contact the business directly regarding booking refunds.
• Processing refunds — Business owners can issue full or partial refunds through their Stripe dashboard or the ReserveSpot bookings page.
• Stripe fees — Stripe's refund policy applies. Processing fees may or may not be returned depending on your region. See Stripe's refund documentation for details.

3. Disputes

If a customer disputes a booking payment, the dispute will be handled through Stripe's dispute resolution process. The business owner is responsible for responding to disputes and providing evidence.

ReserveSpot is not a party to the transaction between businesses and their customers and cannot mediate payment disputes.

4. Exceptional circumstances

If you believe you are entitled to a refund outside of the terms described above (for example, due to a billing error or service outage), please contact us at support@reservespot.app. We will review your case and respond within 5 working days.