Answers first,jargon never.
Common questions, quick answers, and links to the full guides when you want the detail.
Three steps to your first booking.
Create your account
Sign up with your email or Google. It takes less than a minute — no card, no commitment.
Sign up nowSet up your business
Add your business details, create services with pricing and duration, set your availability, and customise your booking page.
Share your link
Drop your booking link in your bio, emails, or print a QR code for your door. Customers book, you get notified.
Read the guideFrequently asked questions
Organised by topic. Click any question to expand the answer.
Services & Setup
How do I create a service?
From your dashboard, go to Services and click "Add Service." Fill in the name, description, duration, and price. You can also set deposit requirements.
Full guideHow do I set my availability?
Go to Settings → Availability. Set your working hours for each day of the week, add breaks, and block time off for holidays. Your booking page updates instantly.
Full guideCan I offer multiple services?
Yes. You can create unlimited services with different durations, prices, and descriptions. Group them into sections for a cleaner booking page.
Bookings
How do customers book appointments?
Customers visit your booking page, select a service, choose an available time slot, and provide their contact details. They receive a confirmation email automatically.
Can I cancel or reschedule bookings?
Yes. Open any booking from your dashboard and use the cancel or reschedule option. Customers are notified by email automatically.
Full guideHow far in advance can customers book?
By default, up to 30 days. You can adjust this in your availability settings — extend it or tighten it to suit your business.
Full guidePayments
How do I get paid?
ReserveSpot uses Stripe for payment processing. Connect your Stripe account from the dashboard and funds are transferred directly to your bank.
Full guideCan I require deposits?
Yes. When creating or editing a service, set a deposit amount that customers pay at booking. The remaining balance is collected at the appointment.
Full guideWhat are the fees?
ReserveSpot charges a flat monthly subscription plus a 0.5% fee on online payments. Stripe's standard processing fees also apply (typically 1.4% + 20p for UK cards).
See pricingCustomisation
Can I customise my booking page?
Absolutely. Add your logo, change colours, upload a cover image, write a welcome message, and add social media links — all from your dashboard.
Full guideCan I use my own domain?
Custom domains are available on the Starter and Business plans. Point your domain to your ReserveSpot booking page while keeping your brand front and centre.
Account & Security
How do I change my plan?
Visit the billing section in your dashboard. Changes take effect immediately and you'll only pay the prorated difference for the current period.
Can I cancel my subscription?
Yes, cancel anytime from your account settings. Your subscription stays active until the end of the billing period.
Is my data secure?
We use industry-standard encryption for all data. Payment information is handled by Stripe and never stored on our servers.
Privacy policyHow do I block time off?
From your dashboard, go to Settings → Availability → Time Off. Create full-day or partial blocks for holidays, breaks, or personal time.
Full guideStill stuck?We don't do bots.
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