Process Refunds
How to issue refunds to customers
Sometimes you need to give money back — a cancellation, a mistake, or just good customer service. Here's how to process refunds through ReserveSpot.
Find the Booking
Go to Bookings and find the booking you need to refund. Click to open its details.
Initiate the Refund
Click "Refund" in the booking actions. Choose the refund amount:
Full Refund
Return the entire payment
Refund £45.00
Partial Refund
Return a specific amount
Refund £10.00 of £45.00
Confirm and Process
Review the refund details and confirm. The refund is processed through Stripe and typically takes 5–10 business days to appear on the customer's statement.
Important — Stripe's original processing fee is not returned when you issue a refund. This is a Stripe policy, not a ReserveSpot one.
Customer Notification
The customer receives an email confirming the refund with the amount and expected timeline.
Refund processed. The customer has been notified.
What's next?
Related:
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